Frequently Asked Questions

We don’t currently make “one of a kind” custom terrariums like you may have seen on TV in shows like Scaled etc. Instead, we offer unique, high quality enclosures and components so that you can combine them and make something really unique. Additionally, our complete reptile kits and décor kits include a growing list of bundled, simplistic and naturalistic setups that allow for unlimited terrarium designs.

As there are so many freight variations in shipping our products, you will be able to see the shipping charges for each product as you checkout. For international customers outside of the contiguous USA as well as Alaska and Hawaii, please contact us first for freight costs to your address.

For many of our products, yes but please contact us or our trusted partners for details if you dont see a shipping option for your country.

Yes, often we can change, modify or cancel your order as long as you contact us or our partners before your order ships. If it’s already shipped, we will work with you to make any changes that could not be changed before your order was sent.

We offer a satisfaction guarantee that covers damages in transit and faulty workmanship. Please see individual products for details or contact us if you still have any questions or concerns.

We are based in Southwest Ohio and are on the Eastern Standard Time Zone (EST) but ship from several warehouses across the USA.

We currently offer email support and we do monitor this section constantly. If your question is not found in this FAQ section, please email us and one of our customer service representatives will be back to you as soon as possible.

For orders directly through our site (not through our partners) you may see either MaxReptile or MaximumReptile on your credit card statement. This is because we own several websites as well as our own brand called
Maximum Reptile™ .

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Still have questions not listed in the the above FAQ section, you can easily email one of our customer service representatives. We monitor our emails and usually reply within the same business day.