We have been able to continue operating and shipping out all orders although, at a slower rate due to higher than usual demand combined with constant supply delays that are effecting so many USA manufacturing times.
All of our suppliers accross the board have also been effected and many of them are also experiencing higher than usual demand and reduced workforce too. This is causing unexpected supply interruptions from time to time. This can effect our average wait times and is unfortunately beyond our control.
Current Wait Times On Our Enclosures (Updated July 29th)
* Evolution Series - 4 Weeks Average Ship Time - Currently shipping out orders first placed from June 15th through July 15th
Select Series - Sold Out At This Time
Essential Series - 6 + Weeks Average Ship Time (For new orders placed in July)
Custom Reptile Enclosures - Sold Out At This Time
Notes: Our new Evolution spacers and hoods have just been launched
All décor orders are being filled with the exception of our 3 x 2 ft. backgrounds that are on order and will be here soon.
* We did experience pandemic related delays this week for our aluminum screens which has delayed some of this weeks orders but will quickly catch up again over the next 7 days.
Current Wait Times On Universal Rocks Products (Updated July 23rd)
While we keep a large inventory of products from Universal Rocks, they too are experiencing longer than usual production times for their products. This is resulting in shipping delays on some of our backgrounds and kits but like the other delays, this is temporary and we thank you in advance for your patience. It will be well worth the wait.
While our order volumes are higher than normal and are continuing to grow, and we really appreciate that, we also really appreciate your patience in getting your orders out during this very difficult time. We are currently working 7 days a week to keep up with demand and are doing everything we can to reduce wait times, while also keeping our employees safe as well.
Thank you for understanding and stay well!
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Customer emails are important to us and we usually reply the same day (when possible). Please Note: Our headquarters and manufacturing facilities are located at - 2609 Nordic Road, Dayton, Ohio 45414 USA and are on Eastern Standard Time (EST).