We have been able to continue operating and shipping out all orders although, at a slower rate due to higher than usual demand and staff shortages combined with constant supply delays that are effecting so many USA manufacturing times.
All of our suppliers across the board have also been effected and many of them are also experiencing higher than usual demand and reduced workforce too. This is causing unexpected supply interruptions from time to time. This can effect our average wait times and is unfortunately beyond our control.
Current Wait Times On Our Enclosures (Updated September 25th)
Thank You For Making Our Enclosures Number One!
Now America's best selling all PVC 4 ft. enclosure, our Evolution Series is leading the way with our pet first designs that are safer, give your pet as much as 50% more room and include all the "extras" like proper ventilation, humidity control, door locks and of course our signature screens that allow 77% of UVB through so your pet reptiles can really thrive (and not just survive).
* Evolution Series - America's best selling all PVC enclosure - 3 to 4 Weeks Average Ship Time - Currently shipping out orders first placed from August 23rd through September 5th
Select series - Sold Out At This Time
* Essential Series - America's best reptile enclosures - 10 to 12 Weeks Average Ship Time (For new orders placed in September)
Notes: Due to the overwhelming demand for what are now America's best reptile enclosures, our lead times on our Essential Series have been increased to help us expand our production lines. Once our latest expansion is complete, our lead times will come back down again.
Custom Reptile Enclosures - Available Again Soon
Current Wait Times On Universal Rocks Products (Updated September 25th)
While we keep a large inventory of products from Universal Rocks, they too are experiencing longer than usual production times for their products. This is resulting in shipping delays on some of our backgrounds and kits but like the other delays, this is temporary and we thank you in advance for your patience. It will be well worth the wait.
While our order volumes are higher than normal and are continuing to grow, and we really appreciate that, we also really appreciate your patience in getting your orders out during this very difficult time. We are currently working 7 days a week to keep up with demand and are doing everything we can to reduce wait times, while also keeping our employees safe as well.
Thank you for understanding and stay well!
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Customer emails are important to us and we usually reply the same day (when possible). Please Note: Our headquarters and manufacturing facilities are located at - 2609 Nordic Road, Dayton, Ohio 45414 USA and are on Eastern Standard Time (EST).