I ordered this water bowl and the one I received had a small hole and wouldn’t hold any water. The customer service was amazing! They sent me a return label and sent me a new bowl asap. The bowl looks amazing! It’s not as deep as I had hoped, considering i ordered it for a 5 foot boa. But, this is a second bowl on his “cave side”. He has a bowl he can soak in on the “rainforest” side of his enclosure. Great bowl, amazing customer service!