Frequently Asked Questions
Still have questions not listed in the the above FAQ section, you can easily email one of our customer service representatives.
We monitor our emails and usually reply within the same business day.
We don’t currently make “one of a kind” custom terrariums like you may have seen on TV in shows like Scaled etc. Instead, we offer unique, high quality enclosures and components so that you can combine them and make something really unique. Additionally, our complete reptile kits and décor kits include a growing list of bundled, simplistic and naturalistic setups that allow for unlimited terrarium designs.
When you place your order you will receive your ship date. For our enclosures, we have listed approximate ship times on each products page.
For many of our products, yes. As we have such a large variation of dimensions it is very difficult to accurately quote pricing outside the contiguous United States (lower 48 states) and therefore you will see a Shipping Estimate of $50. We will contact you with final shipping rates shortly after receiving your order and will let you know of any pricing difference prior to your order being shipped. Please contact us if you dont see a shipping option for your country, to see if we can ship to your country.
Yes, often we can change, modify or cancel your order as long as you contact us or our partners before your order ships. If it’s already shipped, we will work with you to make any changes that could not be changed before your order was sent.
We offer a satisfaction guarantee that covers damages in transit and faulty workmanship. Please see individual products for details or contact us if you still have any questions or concerns.
We are based in Dayton, Ohio, USA and are on the Eastern Standard Time Zone (EST) but ship from several warehouses across the USA.
Like most enclosure manufacturers we only sell online but we will be expanding our manufacturing size in the near future and when we do, will be allocating space for a showroom/research area. In the meantime, ReptiFiles.com did a review of our 4 ft enclosure and subsequently recommends this enclosure for many reptile species: https://www.reptifiles.com/product-review-maximum-reptile-essential-4-enclosure/
For orders directly through this site you will see either: "CustomRepti" or "CustomReptileHabita" on your credit card statement.
While we specialize in providing the very best enclosures, backgrounds, decor and complete reptile kits, we often get questions asking where are the best places to purchase ongoing supplies and so we have compiled a list of online stores sell the various reptile supplies that we use and recommend - Click here for details