Frequently Asked Questions
Still have questions not listed in the the above FAQ section, you can easily email one of our customer service representatives.
We monitor our emails and usually reply within the same business day.
We don’t currently make “one of a kind” custom terrariums like you may have seen on TV in shows like Scaled etc. Instead, we offer unique, high quality enclosures and components so that you can combine them and make something really unique. Additionally, our complete reptile kits and décor kits include a growing list of bundled, simplistic and naturalistic setups that allow for unlimited terrarium designs.
It is our goal to ship out all orders as soon as possible and for products that are in stock, we can usually ship the same day. For our enclosures and complete reptile kits, which are made to order, we have listed approximate ship times on each product page.
Due to the transportation costs, at this time we are just shipping throughout the USA and Canada. As we have such a large variation of dimensions it is very difficult to accurately quote pricing outside the contiguous United States (lower 48 states) and therefore you will see a Shipping Estimate of $85. We will contact you with final shipping rates and will let you know of any pricing difference prior to your order being shipped.
Yes, often we can change, modify or cancel your order as long as you contact us or our partners before your order ships. If it’s already shipped, we will work with you to make any changes that could not be changed before your order was sent.
We offer a satisfaction guarantee that covers damages in transit and faulty workmanship. Please see individual products for details or contact us if you still have any questions or concerns.
We are based in Dayton, Ohio, USA and are on the Eastern Standard Time Zone (EST) but ship from several warehouses across the USA.
We will be expanding our warehouse size in the near future and when we do, will be allocating space for a showroom and research area. Also, for our local customers, you will be able to save on shipping costs by selecting "Pick up" while placing your order which will enable to you pick up directly from our Dayton, Ohio warehouse, once your order is complete.
For orders directly through this site you will see either: "CustomRepti" or "CustomReptileHabita" on your credit card statement.
While we specialize in providing the very best enclosures, backgrounds, decor and complete reptile kits, we often get questions asking where are the best places to purchase ongoing supplies and so we have compiled a list of online stores sell the various reptile supplies that we use and recommend - Click here for details
For the UTH source, we can add two tubes to raise the enclosure and make sure you get enough airflow under the enclosure. This is a free option that we can do for customers wanting to still use this heating method. For this design we only add 1 layer to the base.